Karachi Safe City Project – Building a Smarter, Safer City

Project Overview

The Karachi Safe City Project is a large-scale initiative aimed at enhancing public safety, emergency response efficiency, and incident management through integrated smart technologies. In collaboration with Gerry’s Avaya and NRTC, Synergates is delivering a centralized command-and-control infrastructure that connects law enforcement, emergency medical services, and firefighting agencies on a single unified platform. The project integrates a Computer Aided Dispatch (CAD) System, Geographic Information System (GIS), Centralized Call Center, and existing CCTV Surveillance Systems, providing end-to-end situational awareness and rapid response capabilities.

Challenges

Karachi, one of the world’s largest metropolitan cities, faces complex safety and emergency response challenges:

Fragmented systems across different agencies leading to delays in response.

Lack of centralized incident management and real-time visibility.

Growing demand for smart city readiness with next-gen standards like NG911.

Need for cost-effective integration with existing CCTV and surveillance infrastructure.

Ensuring high availability and compliance with international standards for information security and service management.

Solutions

To address these challenges, the Karachi Safe City Project is deploying an integrated suite of technologies that ensure real-time monitoring, coordination, and rapid incident resolution.

1. Computer Aided Dispatch (CAD) System

  • Automated incident creation via CCTV alerts and citizen reports.
  • Role-based access for dispatchers, supervisors, and field units.

2. Geographic Information System (GIS)

  • High-resolution, multi-layered maps covering traffic, utilities, CCTV, and crime mapping.
  • Real-time overlays of incidents, field units, and live camera feeds.

3. Centralized Call Center

  • 24/7, IP-based telecommunication hub with 100+ concurrent agent capacity.
  • Multi-language IVR with intelligent call routing.

4. Integration with Existing CCTV Systems

  • Direct streaming of CCTV feeds into CAD and GIS dashboards.
  • Integration with Facial Recognition (FR) and Automatic Number Plate Recognition (ANPR).

Why It Matters

The Karachi Safe City Project represents a milestone in Pakistan’s journey toward smart city readiness. By uniting agencies on a single platform and leveraging cutting-edge CAD, GIS, and surveillance integration, Synergates and its partners are creating a safer, more responsive, and more resilient Karachi. This initiative not only strengthens public trust but also serves as a blueprint for other metropolitan cities looking to modernize urban safety infrastructure.

Results

Once fully deployed, the Karachi Safe City Project will deliver

Centralized emergency response operations

Enabling real-time coordination between police, medical, and firefighting agencies.

Faster response times

With automated incident creation and smart routing.

Greater situational awareness

Through GIS-based visualizations and CCTV integration.

Regulatory compliance & international standards alignment

Ensuring reliability and data security.

Cost-effective scalability

Leveraging existing infrastructure while introducing advanced AI-driven analytics.

Conclusion

The "Karachi Safe City" developed by Synergates Business Solutions has successfully enhanced security and monitoring capabilities at toll plazas, demonstrating the effectiveness of technology-driven solutions in ensuring public safety.